Returns & Exchanges

At My RMS Store, we want you to love your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our streamlined process ensures that updating your wardrobe remains completely stress-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are intact, and include the provided packing slip inside.

3

Ship It Back

Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our quality team inspects your return, we will process your refund or ship your new exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing